Terms and Conditions

If you have any questions relating to these terms and conditions please contact info@yourlondonflorist.co.uk before you place an order. If you do not accept these terms and conditions in full please do not use our Service.

Returns Policy

Returns may only be given at the discretion of the Your London Florist management.

  • Due to the perishable nature of our goods please make raise and complaints within 24 hours of the delivery time of your order. Please take a digital photograph of any product you are unhappy with and send it to us at info@yourlondonflorist.co.uk

  • All of our perishable products require very specific care and maintenance. Please pay close attention to the care instructions that come with the order. If the product has not been cared for per the instructions that come with the delivery then we may not refund or offer an exchange of product.

  • Any product that is claimed to be damaged or have perished should ideally be returned to our shop or collected by us. If this is not possible then as per above we will require photographic evidence within the timely manner specified. We will thoroughly inspect all products where a claim is made by the customer. If we discover that they have not been cared for, or are not damaged or perished, we will not refund or offer an exchange of product.

  • Any refunds or exchanges will be given if we believe that the delivered product is proved to be damaged and will be at Your London Florist’s discretion.

    Delivery Service

We are a London based florist and hence can only deliver to the London area.

Our delivery service is available from Monday to Saturday. Delivery time is from 9am to 6pm on any of these days. We do not deliver on Sundays, apart from Mother’s Day, or on U.K Public Holidays.

In the unfortunate event that an order has been placed for delivery on a Sunday or a Public Holiday and we are unable to contact you, we will deliver the flowers, where possible, the day before or the day after the date requested.

Orders must be placed before 1:00pm for same day delivery to the London area. Unfortunately we can not guarantee same day delivery to factors out of our control such as bad weather and traffic.

If stock is unavailable for any reason, we will offer an alternative for the order, with similar type and colour flowers for example, that will fit with the style of bouquet, and be of equal or greater value.

Delivery Instructions - Please ensure to add any important details to your order that we need to know about, along with any other special instructions for our drivers such as where to leave the flowers if the recipient isn't home. Also please select the option to write the recipient a personal message should you wish.

If the recipient isn't available to accept the delivery and we don't have any further instructions from you, we will attempt to leave the delivery in a safe place, or with a neighbour. If you have provided us with contact details we will do our best to contact you to explore alternative options. Our delivery driver will leave a signature calling card, with details of where we left the delivery.

If you need any further assistance and would like to speak to one of our lovely talented florists, please call our shop on 020 8362 1320

Privacy Policy

This privacy policy sets out how Your London Florist uses and protects any information that you give Your London Florist when you use this website.

Your London Florist is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Your London Florist may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5th May 2019.

This privacy information has been prepared in accordance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR, 2018).

Who are we?

Any information you share with Your London Florist is controlled by us Your London Florist Limited, 255 Green Lanes, Palmers Green, London N13 4XE.

What Do We Collect?

We may collect the following information:

When you place an order, register for an account, sign up for our electronic communications (such as our e-mail newsletters) we collect information about you. This generally includes your name, postal address, delivery addresses, e-mail address, telephone number and payment details.

  • name and postal address

  • delivery / Shipping address

  • e-mail address

  • telephone number

  • payment details

  • order product information

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and and in particular for the following reasons:

  • Internal record keeping
    We may use the information to improve our products and services.
    We may periodically send promotional emails or mailings about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Sharing Your Data

We will only ever share your data with third parties for the following reasons, or reasons specified to you elsewhere in this privacy notice:

If you sign up to our online newsletter your details will be registered with our third party marketing platform provider mailchimp

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Independent Information about cookies including how to block or delete them can be found at www.allaboutcookies.org Links to other websites

Cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Information

You may choose to restrict the collection or use of Your London Florist in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@yourlondonflorist.co.uk

Your Rights

Under the GDPR you have the following rights:

  • to obtain access to, and copies of, the personal data that we hold about you

  • to require that we cease processing your personal data if the processing is causing you damage or distress

  • to require us not to send you marketing communications

  • to require us to correct the personal data we hold about you if it is incorrect

  • to require us to erase your personal data

  • to require us to restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal)

  • to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller

  • to object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

To exercise any of the above rights please get in contact with us at info@yourlondonflorist.co.uk

You also have the right to complain to the UK Regulator the Information Commissioner’s Office (ICO) if you believe you request has not been dealt with properly or you have a complaint to raise against Your London Florist for any other data protection related issue. A complaint can be raised via the ICO’s website

You also have the right to withdraw consent from the processing of your personal data by Your London Florist at any time, if your consent was sought initially to use your personal data.

How Long Is Your Data Held?

We will keep basic details, contact details and records of your orders indefinitely.

We will undertake data cleansing on a periodic basis, in an attempt to ensure that the data we do hold about you is up to date.

Right To Rectify Or Stop Processing

If you believe Your London Florist holds information about you that is factually incorrect, or you would like to request that we stop processing your data please email the info@yourlondonflorist.co.uk and we will update your records accordingly.