Deliveries - Our delivery service is available from Monday to Saturday. We are a London based florist and hence can only deliver to the London area.
You must order before 12pm for same day delivery. Unfortunately we can not guarantee same day delivery, as it will be dependent on availablity of our courier services, in addition to factors out of our control such as bad weather and traffic.
Exceptions - Unfortunately we are unable to deliver on Sundays (except if Valentine's day or Mother's Day fall on a Sunday), or the day immediately following a public holiday. This is due to restricted stocks on these days.
In the unfortunate event that an order has been placed for delivery on any of these days and we are unable to contact you, we will deliver the flowers, where possible, the day before or the day after the date requested.
If stock is unavailable for any reason, we will offer an alternative for the order, with similar type and colour flowers for example, that will fit with the style of bouquet, and be of equal or greater value.
Delivery Instructions - Please ensure to add any important details to your order that we need to know about, such as what time slot you would ideally like the flowers to be received by the recipient - either a.m or p.m (although we can't always guarantee times, we will always do our best), along with any other special instructions for our drivers such as where to leave the flowers if the recipient isn't home. Also please don't forget to write the recipient a personal message!
If the recipient isn't available to accept the delivery and we don't have any further instructions from you, we will attempt to leave the delivery in a safe place, or with a neighbour. If you have provided us with contact details we will do our best to contact you to explore alternative options. Our delivery driver will leave a signature calling card, with details of where we left the delivery.
If you need any further assistance and would like to speak to one of our lovely talented florists, please call our shop on 020 8362 1320.